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Thank you for your patience and understanding whilst we investigated this issue.
As noted in our prior update, this is an issue affecting the payments at a Scheme-wide level. We have been working closely to ensure that this incident is resolved as promptly as possible and any follow up actions are taken to ensure as seamless a journey as possible.
I can confirm that payments are now processing normally and that we have been able to fully investigate and identify what remediation is required in response to this incident. Where possible, Modulr have reprocessed the impacted payments. There is a small subset of payments which we have been unable to process successfully and these have now moved to a final failed error state. These failed payments can now be retried.
Please accept our apologies once again for any inconvenience caused by this. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com