All Systems Operational

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Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Uptime over the past 90 days. View historical uptime.
Faster Payment Service Operational
90 days ago
99.99 % uptime
Today
BACS Inbound Service Operational
90 days ago
100.0 % uptime
Today
CHAPS Payment Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Collection Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payment Service Operational
90 days ago
100.0 % uptime
Today
SEPA (Euro) Payment Service Operational
90 days ago
99.6 % uptime
Today
Modulr Customer Portal Operational
90 days ago
100.0 % uptime
Today
Modulr API Operational
90 days ago
100.0 % uptime
Today
Payment Initiation Service (PIS) ? Operational
90 days ago
100.0 % uptime
Today
Twilio Authy App Operational
Twilio Authy 2FA Operational
Card Payment Service Operational
90 days ago
100.0 % uptime
Today
Authorisations ? Operational
90 days ago
100.0 % uptime
Today
Card Settlement Operational
90 days ago
100.0 % uptime
Today
Confirmation of Payee Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 19, 2025

No incidents reported today.

Jul 18, 2025
Card Creation Issue
Resolved - Thank you for your patience whilst we investigated this issue.

We can see that the creation requests are now coming through successfully.

As noted on the initial notification, this did not impact any other card service.

If you initiated a request to create a card during this outage, between 17:00:22 - 17:24:02 BST, please check to confirm that the card was not created before submitting a new request to avoid duplication.

Thank you again for your patience and understanding here. If you have any further questions in relation to this issue, please do not hesitate to reach out to our support team at: support@modulrfinance.com
Jul 18, 17:44 BST
Investigating - We have identified an issue with our third party partner in relation to debit cards. From our initial investigation it appears that the service is only impacting the creation of cards.

There is no impact in the authorisation and settlement of card payments nor is there any impact on the cancellation of blocking of cards.

Please be assured we are working to resolve this as quickly as possible and will keep you regularly updated as we work to resolve this issue.

Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us at: support@modulrfinance.com
Jul 18, 17:30 BST
Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025
Intermittent Payment Issue
Resolved - We can confirm that the remediation work has now been completed and all impacted payments have now been provided with a final status.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Jul 8, 15:56 BST
Monitoring - We can confirm that we have deployed a fix to the issue impacting both inbound and outbound SEPA payments alongside inbound GBP payments.

This is currently being monitored and we are seeing payments successfully processed beyond the point of 1.02pm (BST).

Payments which have been submitted through the time of 12.00pm(BST) - 1.02pm (BST) are currently being remediated and should not be resubmitted at this time.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Jul 8, 13:10 BST
Investigating - We have identified an issue which is intermittently impacting both inbound and outbound SEPA payments, This is also impacting inbound GBP payments.

This is currently being investigated as a matter of urgency

Payments submitted currently should not be resubmitted at this moment in time.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Jul 8, 12:58 BST
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

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