All Systems Operational

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Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Uptime over the past 90 days. View historical uptime.
Faster Payment Service Operational
BACS Inbound Service Operational
CHAPS Payment Service Operational
Direct Debit Collection Service Operational
Direct Debit Payment Service Operational
SEPA (Euro) Payment Service Operational
Modulr Customer Portal Operational
Modulr API Operational
Payment Initiation Service (PIS) Operational
Twilio Authy App Operational
Twilio Authy 2FA Operational
Card Payment Service Operational
Authorisations Operational
Card Settlement Operational
Confirmation of Payee Operational
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

SEPA Instant Unavailable - Scheduled Maintenance Notification Sep 26, 2026 03:00-06:00 BST

We would like to inform you that on 26 September 2026 between 03:00 and 06:00 BST, our SEPA connectivity provider will be performing scheduled maintenance. All SEPA Instant traffic will be unavailable during this period.

Outbound payments will be routed via SCT if you have this feature enabled on your account. If you do not have the option for payments to be processed via SCT, any SEPA Instant payments sent during this period will fail.

Please make any payments outside of the maintenance window or contact the Customer Support Tean at support@modulrfinance.com if you would like to enable the SCT feature on for your account.

We apologise for any inconvenience this may cause and thank you for your patience and understanding while this maintenance is carried out.
Posted on Sep 26, 2026 - 03:00 BST

Sep 15, 2026

No incidents reported today.

Sep 14, 2026

Intermittent SEPA Payment Failures
Resolved - We can confirm that all inbound and outbound SEPA payments are processing as expected. If you had any payments fail during this period, please feel free to retry these at this time.

If you have any further queries, please feel free to reach out to support@modulrfinance.com
Sep 14, 09:11 BST
Investigating - We are currently experiencing intermittent issues for inbound and outbound SEPA payments, where some payments that have been sent to our SEPA scheme provider are failing.

If your payment has reached a final status, you can retry these payments.

We are working as quickly as possible to resolve this incident. If you have any further questions, please feel free to reach out to support@modulrfinance.com.
Sep 13, 17:06 BST

Sep 13, 2026

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Degraded Performance: Email System
Resolved - We have been notified that this issue has now resolved.

Please feel free to reach out via email to support@modulrfinance.com if you have any queries.
Sep 4, 17:35 BST
Update - We are continuing to investigate this issue.
Sep 4, 14:44 BST
Investigating - We are currently experiencing intermittent degraded performance with the system we use to send and receive emails. As a result, some emails may be delayed or may take longer than usual to reach our team or our customers.

Affected emails are typically queued and retried automatically, so no action is required from customers at this time. While some emails may be delayed, we expect messages to be delivered once the issue is resolved.

Our provider is actively investigating the issue and working with their partners to restore normal service as quickly as possible.

Impact
- Intermittent delays to inbound and outbound emails.
- Some email responses may take longer than expected.
- This may affect any customer-facing teams or teams that liaise externally on behalf of Modulr, resulting in delays to email communications.

What should customers do?
If your query is urgent, please contact our Customer Support team by phone on 0303 313 0060 rather than waiting for an email response.

We apologise for any inconvenience caused and will provide further updates as more information becomes available.
Sep 4, 14:36 BST

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

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