Our platform will be unavailable from 00:15 to 04:15 GMT on 10th November 2024.
We need to upgrade our infrastructure to ensure we continue providing the reliable platform you depend on. This means we will have a scheduled outage of our platform while the upgrade is carried out. We aim to complete the maintenance well within the timeframe. Updates will be posted on our Status Page: https://status.modulrfinance.com.
During this maintenance period, you will experience the following:
• API calls to our endpoints will be unsuccessful during this maintenance period and return 500 responses. • Our Customer Portal access will be unavailable. • All our services, including our payment services, are unavailable.
Please find some helpful Frequently Asked Questions regarding this maintenance below.
Will the outage last for the whole 4 hours? We aim to complete the maintenance well within the timeframe. Updates will be posted on our Status Page: https://status.modulrfinance.com.
Can we send API calls during this time? API calls will receive a 500 response. If your platform can replay messages that got this response, we would like to encourage you to do so. Your API calls will succeed as soon as the platform is back online, so you don't need to take any manual intervention.
What happens to any API calls that receive a 500 response? Any API calls that receive a 500 response can be safely retried.
Can we send payments during this time? No, all outbound payment services will be unavailable during this time.
Will inbound payments be accepted during this time? Faster Payments sent to Modulr accounts during this period will be applied once the maintenance has concluded.
We will be unable to apply SEPA payments sent to Modulr accounts. During this period, all SEPA payments attempting to pay Modulr accounts will be unsuccessful.
As the maintenance window is taking place over the weekend, our other supported inbound payment types (CHAPS, DD, SEPA Credit Transfer) are unaffected, as they do not deposit during the weekend.
Will card authorisations be processed during this time? No, all card authorisations will be unsuccessful.
Will Confirmation of Payee or Payment Initiation services be available? No, all inbound and outbound Confirmation of Payee and Payment Initiation requests will be unsuccessful.
Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Posted Oct 10, 2024 - 16:30 BST
This scheduled maintenance affects: Faster Payment Service, BACS Inbound Service, CHAPS Payment Service, Direct Debit Collection Service, Direct Debit Payment Service, SEPA (Euro) Payment Service, Modulr Customer Portal, Modulr API, Payment Initiation Service (PIS), Twilio Authy App, Twilio Authy 2FA, Confirmation of Payee, Notifications and Card Payment Service (Authorisations, Card Settlement).